First Call Services (“FCS,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, use our services, or interact with us.
By using our website or services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information:
- Personal Information: such as your name, email address, phone number, or mailing address when you contact us or complete a form.
- Health Information (PHI): information related to your medical care, treatment, or claims. PHI is protected under the Health Insurance Portability and Accountability Act (HIPAA).
- Technical Information: such as your IP address, browser type, and website usage data collected through cookies or analytics tools.
How We Use Your Information
We use the information we collect to:
- Provide case management, billing, and revenue-cycle services.
- Communicate with patients, providers, hospitals, and insurance carriers.
- Verify, process, and reconcile claims.
- Improve our website, services, and user experience.
- Comply with legal, regulatory, and contractual obligations.
- We do not sell your personal or health information.
Sharing and Disclosure
We may share information only as necessary to perform our services, including:
- With hospitals, medical providers, attorneys, and insurance carriers directly involved in your case.
- With trusted third-party vendors who support our operations (such as secure IT hosting, billing software, or professional services), under strict confidentiality agreements.
- As required by law, court order, or government regulation.
HIPAA & Healthcare Compliance
FCS is a HIPAA-compliant organization. We maintain physical, electronic, and administrative safeguards to protect your Protected Health Information (PHI).
You have specific rights under HIPAA, including:
- The right to request access to your PHI.
- The right to request corrections or amendments.
- The right to request restrictions on certain uses and disclosures.
For more details, please contact our Privacy Officer (see below).
Data Security
We implement industry-standard security measures, including encryption, access controls, and secure servers, to safeguard your information. While no system can be guaranteed 100% secure, we continually monitor and update our practices to protect against unauthorized access, use, or disclosure.
Cookies & Website Tracking
Our website may use cookies or similar technologies to enhance user experience and analyze site traffic. You can adjust your browser settings to refuse cookies or notify you when they are being used.
Your Rights
Depending on applicable law, you may have the right to:
- Request a copy of the personal or health information we hold about you.
- Request corrections or updates to your information.
- Opt-out of receiving marketing or non-essential communications.
To exercise these rights, please contact us using the information below.
Retention of Information
We retain personal and health information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law (for example, healthcare records may be retained for a minimum of seven years).
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children without parental consent.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.